Privacy Policy for Sevo Partner

1. Company & Platform Identity

The Sevo Partner platform is owned and managed by:

2. Data We Collect from Technicians & Partners

To register, verify qualifications, dispatch bookings, and settle earnings, Sevo Partner collects:

• Identity & KYC Information: Full legal name, mobile phone number, profile photo, government ID proof (Aadhaar / Driving License / Voter ID / PAN), emergency contact, and physical residential address.
• Professional & Trade Credentials: Technical certifications, trade diplomas, skill matrices, tools & equipment ownership, and calibration accreditations.
• Financial & Settlement Data: Bank account number, IFSC code, UPI ID, PAN number (for statutory TDS deduction and weekly payout settlements).
• Operational & Field Records: Clock-in/out timestamps, active shift logs, customer job acceptance history, pre-service diagnostic photos, post-service completion photos, service notes, and digital customer signature logs.
• Device Telemetry: Device hardware model, OS version, battery percentage (to ensure dispatch reliability), network status, app logs, and crash diagnostics.

3. Device Permissions & Purpose

In accordance with Google Play Store guidelines, Sevo Partner requires the following permissions:

Permission	Purpose & Operational Scope
Access Fine & Coarse Location (Foreground & Background)	Required to calculate distance to customer locations, offer nearby dispatch requests, and provide live customer map tracking while navigating to an assigned service job. Suspended automatically when Clocked Out or Offline.
Camera & Media / Storage	Required during onboarding to upload KYC/ID documents, and during active service to capture pre/post diagnostic "Proof of Work" photos and invoice attachments.
Post Notifications	Required to receive instant incoming job alerts, schedule changes, customer cancellation notifications, and payout confirmations.
Foreground Service	Required to maintain reliable GPS telemetry tracking and prevent battery optimization from killing active route navigation while en-route to customer premises.

4. How We Use Partner Data

We process collected data exclusively for workforce management and service operations:

• To verify technical qualifications, conduct background checks, and onboard certified partners.
• To automatically calculate routing and dispatch proximity-matched service requests.
• To display your professional profile (First Name, verified badge, rating, profile photo) to assigned customers.
• To compute accurate pay statements, commission settlements, incentives, and tax deductions.
• To resolve warranty claims, audit service quality, and protect platform safety.

5. Data Privacy, Tenant Isolation & Masking

Customer-Facing Privacy Masking: When navigating to a job, customers can view your live vehicle location and first name. As soon as the job is marked as completed, cancelled, or closed, the live tracking session is instantly terminated and coordinates are masked to safeguard technician privacy.

Multi-Tenant Security: All partner records are encrypted in transit via TLS 1.3 and at rest with AES-256 in dedicated relational PostgreSQL database architectures.

6. Third-Party Sharing

We do not sell partner information to advertisers or marketing agencies. Data is shared strictly with:

• Customers: Only essential details (Technician Name, Photo, Rating, Live GPS during active dispatch).
• Banking Partners: For processing direct-to-bank settlement transfers and payouts.
• Legal & Regulatory Authorities: Where mandated by law, court order, or official investigation.

7. Account Deletion & Right to Erase Data

Partners may request account closure, deactivation, or personal data deletion at any time:

• In-App: Go to Profile → Settings → Privacy & Data → Request Account Deletion.
• Web Form: Visit Account Deletion Request Portal.
• Email: Write to [email protected] specifying your registered phone number.

Note: Statutory accounting and tax records (such as completed payout invoices and TDS filings) will be retained as required by Indian tax legislation before final purge.

8. Contact Data Governance Officer

For questions or formal inquiries regarding technician data privacy, please contact: