Privacy Policy for Sevo

1. Company & Controller Information

The Sevo application is owned and operated by:

2. Information We Collect

When you register, schedule services, or interact with Sevo, we collect the following types of information:

• Personal Contact Information: Full name, mobile phone number, email address.
• Location & Address Details: Precise service delivery address, apartment/flat number, landmarks, and GPS coordinates (collected foreground only when you pick a location or request doorstep service).
• Service Request Data: Appliance type/brand, issue description, diagnostic symptom details, preferred booking time slots, and photos uploaded by you showing the equipment/issue.
• Transaction & Billing Data: Payment transaction identifiers, invoice records, payment method chosen (e.g., UPI, Card, NetBanking, Cash on Delivery). Note: We do not store your raw credit/debit card numbers or CVV. All payments are processed through RBI-authorized payment gateways.
• Device & Usage Data: Device model, operating system version, unique device identifiers, IP address, app crash logs, and performance metrics for troubleshooting and app stability.

3. Device Permissions & Why We Need Them

In accordance with Google Play Developer Policies, Sevo requests only the minimum necessary permissions:

Permission	Scope & Usage
Approximate & Precise Location (Foreground)	Used exclusively when you open the app to select your delivery address and show real-time arrival estimates of your assigned technician on a live map. Sevo does not track customer location in the background when the app is closed.
Camera & Photo Gallery	Used only when you voluntarily take or upload photos of your faulty appliance/equipment or scan a QR code for quick payments.
Push Notifications	Used to send vital transactional notifications: booking confirmations, technician assignment, technician arrival status, and digital invoices.

4. How We Use Your Information

We process your data for legitimate service fulfillment purposes:

• To dispatch verified technicians to your designated address.
• To facilitate live tracking and status updates of your booked service.
• To generate transparent digital estimates, work completion reports, and invoices.
• To provide customer support and resolve post-service warranty or workmanship queries.
• To detect fraud, enforce our Terms of Service, and comply with applicable statutory laws.

5. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal data to advertisers or third-party brokers. We share limited data strictly as necessary for service fulfillment:

• Assigned Service Technicians: We provide your name, phone number, address, and issue details to the verified technician assigned to your job solely to fulfill the service.
• Payment Processors: Transaction details are shared securely with authorized payment gateways (e.g., Razorpay/Stripe/UPI) to process payments.
• Infrastructure & SMS Providers: Cloud database servers (Supabase / AWS / VPS with ISO 27001 compliance) and certified SMS OTP gateways for login verification.
• Legal Requirements: Disclosed only if required by a court order, government authority, or statutory mandate.

6. Data Security & Storage

Your information is stored in hardened databases with AES-256 encryption at rest and TLS 1.3 encryption in transit. We implement strict role-based access control (RBAC), multi-tenant data isolation, and regular vulnerability audits to ensure your data remains protected.

7. Data Retention & Account Deletion

We retain your data only for as long as necessary to maintain your account, honor our 30-day workmanship warranties, and comply with tax/accounting regulations.

Your Right to Delete: You have the right to request deletion of your account and all associated personal data at any time.

• In-App: Navigate to Account Settings → Privacy & Security → Delete Account.
• Web Portal: Visit our dedicated Account & Data Deletion Portal.
• Email: Send a request to [email protected] with your registered mobile number.

Upon verification, non-statutory records will be permanently deleted within 30 days.

8. Children's Privacy

The Sevo application is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a minor has provided us with personal data, please contact us immediately for prompt deletion.

9. Policy Updates

We may update this Privacy Policy periodically to reflect enhancements in our services or changes in regulatory standards. Significant modifications will be notified via in-app alerts or email.

10. Grievance Officer & Contact Information

If you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our Data Governance Officer: